How can I sign in to access my account?

The easiest and most secure way to access your account is by using the Openbank app on a trusted mobile device. You’ll need to set up a trusted mobile device before you can perform any sensitive actions on your account. Here’s how to get started:

  • Our Mobile Banking App is available for free on the App Store® or Google Play.
  • Download the app on any smartphone or tablet with face or fingerprint recognition.
  • Open our app, then follow directions to set up your trusted mobile device. It only takes a minute, and ensures that your face or fingerprint are the keys to accessing your account and performing any sensitive actions.
  • Once you set up your trusted mobile device, sign in on the app with your User ID and password.

If you're using a different device – like a desktop, laptop, or mobile web browser – you can get to your account through online banking. (However, even if you’re using a different device, you’ll still need a trusted mobile device to verify your identity when performing any sensitive actions).

For complete details on setting up the Openbank app, enabling face or fingerprint verification (biometric security), and setting up a trusted mobile device, please refer to our step-by-step demos for Apple® devices or for Android® devices.