More than security.
Peace of mind.
Here's how we keep you and your money safe.
Biometric security
Your face or fingerprint are the keys to your account
Advanced technology
Operating seamlessly behind the scenes, 24/7/365
FDIC insured*
Your deposits are covered to the legal limit by FDIC insurance
The best way to keep your digital account secure? Become the key.
Face or fingerprint sign in
Now your bank recognizes you instantly
Say bye to hunting down passwords, and hi to fast and secure account access wherever you go.
Trusted mobile device
Simplify banking and strengthen security
It only takes a minute to verify your mobile phone or tablet on the app – and unlock full access to all that Openbank offers.
Fraud protection never stops. And it starts with showing you how to stay safe.
Protect your passwords
Openbank will never ask you for passwords, PIN numbers, or to remotely access your personal devices.
Report suspicious activity
If you find any activity on your account that you don’t recognize let us know immediately by calling 1-833-833-8305.
Don't trust strange money requests
Never send money to anyone who claims your account is compromised. Call our Customer Service Center for help.
Be careful of unexpected contacts
If someone you don’t know calls or texts you asking for payment, that’s a red flag for fraud.
Keep contact info up to date
Make sure Openbank always has your current details, and sign up for any available security or account notifications.
Take mobile security seriously
If you suspect your mobile phone has been compromised, call us at 1-833-833-8305 to report your concerns and block your accounts.
Earn a highly competitive APY†
Take advantage of top-tier rates and no fees with Openbank High Yield Savings
Frequently Asked Questions
Is my information secure at Openbank?
To keep your information secure, we use security measures that comply with federal law. These measures include computer safeguards, as well as secured files and buildings. Only employees, companies that work on our behalf, and other parties, as required or permitted by law, are allowed access to your information.
Select this link or the links below if you'd like to review or download a copy of our:
- Online Privacy Policy
- Privacy Notice
- California Privacy Policy
What is biometric authentication?
Most modern mobile devices, like mobile smartphones and tablets, offer fingerprint or facial recognition capabilities. This is known as “biometrics.” These capabilities allow apps to perform certain activities, such as automatically signing you in to an account without using passwords or User IDs.
At Openbank, once you download our mobile app, you’ll be prompted to enroll in biometric authentication – so that your face or fingerprint will become the keys to your digital banking account.
What's a trusted mobile device?
A trusted mobile device is a specific smartphone or tablet on which you’ve:
- Installed the Openbank app
- Enrolled in fingerprint or facial recognition
Essentially, this security measure ensures that your face or fingerprint are the keys to your account. You’ll need to register a trusted mobile device to perform any sensitive or non-monetary actions, such as changing your account or contact information. Once it’s set up, you can perform any action on that device without any additional approval or security steps. If you’re performing actions on any other device, we’ll send a push notification to your trusted mobile device to get your approval before we proceed.
How do I report suspected fraud?
If you suspect unauthorized or fraudulent activity on your Openbank account, please contact our Customer Service Center immediately. Sign in to our app on your trusted mobile device, visit the Support page, and select Call us. You can also contact us directly at 833-833-8305.
What should I do if I’m targeted by suspicious emails, texts, or calls from sources that claim to be from Openbank?
This kind of activity is called “phishing,” and it refers to the practice of using deceptive messaging to get your personal information and access to your account. To report suspected phishing, please email reportabuse@santander.us (Openbank is a division of Santander, N.A.) or contact Openbank's Customer selecting Call us.
For more info on how to connect with us, please visit https://www.openbank.us/help-and-contact.
Where can I view Openbank’s Privacy Policy?
*FDIC (Federal Deposit Insurance Corporation) insurance is a federally backed deposit insurance fund that protects any insured account against loss due to bank failure. Under the FDIC, the standard coverage limit is $250,000 per depositor, per FDIC-insured bank, per ownership category (e.g. single, joint, trust, business, etc.). Since Openbank is a division of Santander Bank, N.A., which is a member of the FDIC, your account would be protected – subject to the limitations listed above. Please note that deposits at Santander Bank and Openbank are combined for the purposes of calculating FDIC insurance limits (FDIC Cert #29950) and are not separately insured.
†The comparison is based upon the national average for Savings deposit products as published in the FDIC National Rates and Rate Caps on FDIC.gov of 0.43%, accurate as of November 18, 2024.
For more information, refer to the Personal Deposit Account Fee Schedule.